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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

June 17, 2009

CRM Featured News
4 Steps to Immediate Customer Engagement
Mediabistro Circus '09: Social media maven Steve Rubel shares insight into marrying brands and consumers displaying "selective ignorance."
Social Customer Service Remains "A Breed Apart"
The successful utilization of social media by contact center agents remains several years away, according to new research from Datamonitor.
Avaya Takes a Fresh Look at the Midmarket
Industry pundits say the latest initiatives will help the company play catch-up.
RightNow's May '09 Edition Introduces Cloud Monitoring
RightNow Technologies' latest release provides the company's answer to social media and customer service.
Insight
Social Shepherds
If you expect employees to stay within the lines, you need to draw the lines first.
Magazine Features
Strategy and Social Media: Everything’s Social (Now)
You may not know what you're doing — but your customers do. If the time to act is now — does that mean it's too late to plan?
Social Media from A to Z
An alphabetical glossary of what you need to know about social media.
Viewpoints
The Network Effect of Word of Mouth
Mobilize customer sales forces with social media marketing: "You need to take your message to the people."
Give 'Em Something to Talk About
Ten ways to make sure employees are spreading the right message through social media.



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