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June 01, 2009

CRM Featured Articles
SupportSoft Speeds Up Proactive Support
The launch of Performance Manager aims to automate computer maintenance and reduce the number of calls to the service desk.
Demandbase Provides More Tools to Capture Ripe Leads
The provider of lead-generation solutions unveils Demandbase Professional 2.0 to help B2Bs target the right people at the right time.
ClickFox Analyzes the Customer Experience
The vendor's packaged solutions target three specific pain points in the contact center.
Front Office
Social Media Spawns a New Era in Customer Intelligence
Customer attitudinal information is what companies have been clamoring to obtain for years.
Magazine Features
Who Owns the Social Customer?
CRM magazine's in-depth report on the state of social media in CRM.
Payment Intelligence
Segmentation and analytics drive revenue generation and loyalty.

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