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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

May 20, 2009

CRM Featured News
Speed and Clarity Drive SAP's Success
SAPPHIRE '09: Keynote addresses by several SAP executives reflect the company's desire to quickly deliver business value for companies during the downturn.
Verint Launches New Version of Impact 360 Speech Analytics
The analysis of recorded customer interactions promises to help build better customer service strategies.
Vlingo Users Gain More Control
Version 3.0 of the vendor's mobile voice solution expands text-to-speech functionality as well as BlackBerry support.
REAL ROI
Ringing the Opening Bell
A financial-trading facility gets a new recording system in less than two weeks—and saves $292,000.
Secret of My Success
Fandango Has Just the Ticket
Movie Web site and ticket retailer implements analytics to aid with internal reporting.
Viewpoints
Crafting a Strong Sales Contract
Well-written contracts are key to protecting your business.
Where CRM and CMS 2.0 Collide
Content and customers come in many varieties.



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