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April 29, 2009

CRM Featured News
Social Media: The Five-Year Forecast
Social media has only just taken off, says Forrester analyst Jeremiah Owyang -- and his "Future of the Social Web" report says social networks and marketers will have to change their strategies. "Bad things will happen," he says.
Envision Sees Insight in Every Call
With the release of Centricity 9.7, Envision Telephony extends tagging capabilities to all its customers.
VPI Empowers Quality Management with Analytics
The company's latest release represents "a major step" forward for its contact center solutions, according to an industry pundit.
Can Cloud Computing Get "Army Strong"?
RightNow Technologies unveils high-security software-as-a-service capabilities compliant with the Department of Defense's standards.
Pint of View
We Reserve the Right to Screw Up Your Service
Service gaffes are part of life, but some of them are just astounding.
The Tipping Point
Your Customers Want You to Know Them
Consumers—at home and abroad—are demanding that companies address their needs.
Viewpoints
Just a Chat Away
Deliver exceptional customer service through text.



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