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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

April 13, 2009

CRM Featured News
The 4 Fail Whales of Social Media Marketing
Web 2.0 Expo '09: Social media thought leaders Charlene Li, Jeremiah Owyang, and Peter Kim discuss the barriers to social media marketing, and how to encounter them without going "over capacity."
Yes We Can. (Maybe.)
CMS Watch finds a single platform for Web content management and social software is not ready yet for the level of transparency the White House demands.
NetSuite Connects Two Clouds
Partner-built connectors link NetSuite's cloud with rival Salesforce.com's, allowing overlapping customers to combine applications.
"T" Is for Transparency
Web 2.0 Expo '09: Keynote speakers strike a common chord -- consumers want their corporations and their government to open up.
Customer Centricity
Is Customer Experience Relevant in a Recession?
Only if you remember why it mattered in the first place.
Insight
On The Scene -- Net Promoter Conference ’09: Can You Hear Me Now?
Wireless service providers aren't listening to their loudest customers
Magazine Features
The 2009 CRM Service Awards: Rising Stars -- Introduction
The five companies we cast an approving eye on -- some names that might be new to you, but at least one that will be all too familiar, in a different context.
Viewpoints
Multichannel and Cross-channel Marketing Are Not Interchangeable
Getting it right is a matter of methodology, not terminology.



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