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March 18, 2009

CRM Featured Articles

Lithium Diagnoses the Community

With its latest release of Insights, the community platform provider establishes metrics and methodology to show the health of communities.

Kronos Makes Time for Its Workforce Central Suite

The release targets global expansion and cost savings -- two compelling attributes, says one industry analyst.

Mobile's No Place for a Browser

Gartner Wireless Summit '09: More than anything else, consumers want time- and location-sensitive information.

Viewpoints

Mind the Channel

Set your brand apart by using channels appropriately.

Customer Centricity

Top 10 Contact Center Goals

The contact center is part of a larger organization—and its goals must reflect that.

Insight

On the Scene -- National Retail Federation ’09: Retailers Face Reality

In today's economy, mere survival can become the primary goal.