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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

March 02, 2009

CRM Featured News
Is Workforce Optimization Recession-Proof?
A new study finds WFO had a very good 2008, despite the economic downturn.
Newegg Takes the Lead in Customer Satisfaction
Despite a slight drop in customer satisfaction, e-commerce and retail put up a strong fight against the economy.
Bad Billing Will Kill Off Your Biggest Buyers
More than half of telecommunications carriers don't measure customer satisfaction when it comes to enterprise billing.
Front Office
Yes Pecan!
In tough economic times, people are forced to dig a little deeper.
Magazine Features
We the People
After years of lagging behind, government agencies are now expected to provide the same level of service as their private-sector counterparts. Can they catch up?
Viewpoints
Tech Support: The New Customer Loyalty Engine
Don't neglect relationships at this crucial touch point.



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