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February 18, 2009

Case Studies
Next Customer, Please!
Adobe increases conversions with the help of behavioral-targeted live chat.
CRM Featured Articles
Megavendors Look Smart in Gartner Magic Quadrant for Business Intelligence
Magic Quadrant '09: This year's edition shows the biggest players dominating the BI Platform market.
Oracle Bolsters Business Intelligence Roadmap
Oracle BI Forum: Blending BI and performance management can lead to operational and management excellence.
Salesforce.com Expands the Cloud to Sales
The Spring '09 release of the popular on-demand CRM platform includes new social functions for salespeople.
Market Focus: Automotive—Running on Empty
Will Detroit get the help it claims to need, or the fate some say it deserves?
Cutting-Edge Technology, Antiquated Service
Telecoms struggle with complexity.

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