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February 18, 2009

CRM Featured News
Online Video: "We're the Entertainment People"
AlwaysOn OnMedia '09: More people are viewing content online than on any other channel, forcing advertisers to venture out of their comfort zones.
Megavendors Look Smart in Gartner Magic Quadrant for Business Intelligence
Magic Quadrant '09: This year's edition shows the biggest players dominating the BI Platform market.
Oracle Bolsters Business Intelligence Roadmap
Oracle BI Forum: Blending BI and performance management can lead to operational and management excellence.
Salesforce.com Expands the Cloud to Sales
The Spring '09 release of the popular on-demand CRM platform includes new social functions for salespeople.
Insight
Market Focus: Automotive—Running on Empty
Will Detroit get the help it claims to need, or the fate some say it deserves?
REAL ROI
Next Customer, Please!
Adobe increases conversions with the help of behavioral-targeted live chat.
Viewpoints
Cutting-Edge Technology, Antiquated Service
Telecoms struggle with complexity.



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