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February 16, 2009

CRM Featured News
SugarCRM Strives to Bring Clarity to the Cloud
SugarCon '09: New CRM features, connectors, and learning programs were all on display this week.
SugarCRM Gets Touched by an Angel(.com)
SugarCon '09: Angel.com, an interactive voice response specialist, teams with the open-source CRM pioneer to phone-enable SugarCRM accounts.
Where's My Software Bailout?
The recession drives at least one vendor, VPI, to introduce a pricing plan with a topical title: the Call Recording Technology Bailout Package.
Insight
That’s (Not) Entertainment
Playboy and other entertainment companies make cuts—but hope to keep the brand alive.
Magazine Features
Hold Onto Your Customers!
In a recession, making the most of the people and technology you already have—and maintaining the service they provide—should be your top priority.
Scouting Report
Contact Centers in the Web 2.0 World
Web 2.0 technologies can support your customer service processes.
Viewpoints
Planning for Choppy Waters
Service business strategies for rough economic climates.



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