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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

February 04, 2009

CRM Featured News
Xactly Acquires Centive
Analysts say consolidation in the sales performance management market was expected -- but this particular deal comes as a surprise.
Keeping Your Financials Intacct
The provider of on-demand financial applications launches its Winter 2009 product.
IBM Thunders into Cloud Computing
IBM announces cloud-based services within LotusLive, plus integration with CRM players, social networking, and mobile applications.
Customer Centricity
An Opportunity in Chaos
Customer retention is the best use of a bad situation.
Insight
Express Service
American Express wants to cut spending as it enters 2009—nearly $2 billion worth—but what happens if its customers do the same?
REAL ROI
Constructing a Virtual Customer Experience
Wagner Equipment Co. digs deeper into service—and saves hard cash—with Siemens.
Viewpoints
5 Basic Steps to Maximize Online Sales in Any Economy
Personalized, relevant pitches are key.



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