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February 02, 2009

CRM Featured Articles
MicroStrategy Dresses to the 9s
MicroStrategy 9, the business intelligence company's first major release in nearly four years, boasts enhanced features and an increase in both scalability and flexibility.
Aspect Takes AIM at Bolstering PerformanceEdge
In yet another move to expand its workforce optimization offerings, Aspect Software acquires AIM Technologies.
Recession Deflates Noncash Incentives
In a down economy, companies anticipate a negative impact on incentive programs for 2009, but a well-planned, well-implemented program may be just what they need to survive.
Front Office
Focus on What Matters Most
In a difficult economy, don't sit idly by. Do something -- but be sure it has a payoff.
Magazine Features
Make Marketing Your Megaphone!
When budgets are tight, it's your job to calm skittish customers and capture the few viable prospects. You can't be everywhere at once, so be where you're most effective.
Best Practices to Leverage CRM and Collaboration Tools to Achieve Sales Effectiveness
Your sales execs are not using the tools you give them to maximize their results and the performance of your company.

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