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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

January 26, 2009

CRM Featured News
The True Definition of UC
New research shows confusion among users over what unified communications really means.
Wal-Mart CEO Reveals the Company of the Future
NRF Annual '09: No pressure or anything, but retailers are the key to building "a stronger America."
The Most Valuable Retail Brands of 2009
NRF Annual '09: Discounts are tactical, but a brand is forever. The companies that manage to balance the two will be the ones to come out of this recession alive.
Forrester Waves to the Top Providers of Community Platforms
The research firm compares the top vendors in the space.
Salesforce.com Adds Service to the Cloud
The software-as-a-service CRM vendor's new Service Cloud solidifies crowdsourced customer support.
Magazine Features
Shake Your Moneymakers
Here are three areas in which technology can help your organization sell better.
REAL ROI
Sales Contentment for Content Management
Monk Development gets a handle on its sales process and pipeline.
Viewpoints
Mobile Security’s Balancing Act
On-the-go work processes carry risks along with rewards.



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