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January 26, 2009

CRM Featured Articles

Wal-Mart CEO Reveals the Company of the Future

NRF Annual '09: No pressure or anything, but retailers are the key to building "a stronger America."

The Most Valuable Retail Brands of 2009

NRF Annual '09: Discounts are tactical, but a brand is forever. The companies that manage to balance the two will be the ones to come out of this recession alive.

Forrester Waves to the Top Providers of Community Platforms

The research firm compares the top vendors in the space.

Salesforce.com Adds Service to the Cloud

The software-as-a-service CRM vendor's new Service Cloud solidifies crowdsourced customer support.

Magazine Features

Shake Your Moneymakers

Here are three areas in which technology can help your organization sell better.

Viewpoints

Mobile Security’s Balancing Act

On-the-go work processes carry risks along with rewards.

Case Studies

Sales Contentment for Content Management

Monk Development gets a handle on its sales process and pipeline.