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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

January 14, 2009

CRM Featured News
VCG Launches Biometric Payments System
The new service offers biometrically authorized payments via phone, providing convenience and security.
Strategy Will Squash the Recession
A Forrester analyst reveals a five-part plan to deploy successful applications -- and to defy the downturn in the process.
Barnes and Noble Tops Customer Experience List
Only 11 percent of companies were considered "excellent" in Forrester's second annual Customer Experience Index (CxPi) Rankings.
Insight
Stuffing the Ballot Box—With Complaints
Will the Election Day success of the CNN InfoVoter hotline change the game for governments and CRM?
REAL ROI
Lead Sweet Lead
A Realtor discovers that as one door (fore)closes, another might not open.
Reality Check
Taming the Digital Client in 2009
Technology will pave the way to customer focus and cost-efficiency.
Viewpoints
Understanding Customers’ Digital Mood
Effectively managing customer experience online.



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