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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

January 07, 2009

Connect
Life in the Fast Lane of Context
Providing an experience requires a better understanding of your customers.
CRM Featured News
Small Businesses Want to Get Social, Too
Research indicates that the use of social networks among small businesses will double over next 12 months.
Verint Looks to Resuscitate 9-1-1 Centers
The company's new public safety-specific solution is a shot in the arm for an industry "15 to 20 years behind in contact center technology," according to one pundit.
Sprint: Please Hold for Silence
Sprint Nextel will close contact centers in response to lower demand for customer service while increasing its marketing efforts.
Aspect Wants You to Ask an Expert
The company's Unified IP 6.6 release features a tighter integration with Microsoft Office Communications Server in its push for UC.
Front Office
Hey! You! Get Onto My Cloud!
Google doesn't want its name to be only synonymous with search.
Magazine Features
The Google-ization of CRM
In the rush toward cloud computing, the company that began as a mere search engine is rapidly becoming the go-to source for low- and no-cost office productivity software. Handling customer information, though, requires special attention.
Viewpoints
Data’s Independence
The changing face of contact data.
5 Benefits of Quotes and Proposals
A path to superior sales results.



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