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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

December 10, 2008

CRM Featured News
Nice and Verint Remain the Forces in Workforce Optimization
New research from Datamonitor finds the two market giants continue to lead the WFO space, which is set to grow 10.3 percent annually through 2013.
Marketers Pounce on Social Networking, But Users Shy Away
An IDC survey indicates that few users pay attention to advertising on social networking sites; more than half say they find ads there "annoying."
Power to the SMB
PowerReviews unveils an affordable -- and "frictionless" -- solution for small retailers.
The 9 Fatal Flaws of Business Intelligence
A recent Gartner report bemoans the fact that "companies tend to view business intelligence as [just] a bunch of technology."
REAL ROI
A Newsletter Employs New Tactics
CareerBuilder.com, the largest job-search and employment Web site, aims to ease subscribers' search burden.
Scouting Report
Feedback Is the Future
Contact center surveying is evolving into enterprise feedback management.
Viewpoints
Want SaaS? Get Integration First!
Data integration barriers must become a thing of the past.



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