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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

December 08, 2008

CRM Featured News
No Leaders Yet in Gartner's Social Software Magic Quadrant
Magic Quadrant for Social Software '08: New report shows an immature and clustered marketplace for collaborative and social tools.
What Do Manufacturers Know about Manufacturing Customer Satisfaction?
Quite a bit, apparently: In a new report, food manufacturing improves its standing among consumers, while soft drinks and apparel fare less well.
Makana Solutions Makes Plans
A new sales compensation management tool joins the Makana Motivator family of products.
Insight
Financial Frenzy
Banks are dropping like flies—or mating like bunnies.
Magazine Features
They Aim to Please
There's one way to improve your chances of having customer-centric service: Hire customer-centric employees. If only it were really that simple.
Viewpoints
Maximum Savings, Optimum Service
Mastering the multi-sourced call center.



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