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December 03, 2008

CRM Featured Articles
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New product release from electronic-signature provider EchoSign offers reporting and analytics to optimize the sales cycle.
Sage Adds a Little Spice to Its Roadmap
Sage Summit '08: Sage CRM General Manager David van Toor fields questions on social CRM, the recession, and collaborative communities.
Putting Customer Experience in Your Pocket
Tealeaf debuts an array of offerings aimed at digging deeper into mobile-customer behavior.
Customer Centricity
Bad Economy = Bad CRM?
Before the markets hit the skids, companies had just begun to target customer experience.
The Rave Is Over
What happened at Entellium, and what it means for businesses.
Electronic Invoicing Gets the Job Done Efficiently
Paperless payments reduce staff support, errors, and overpayments.

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