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November 24, 2008

Case Studies
Boosting Productivity North of the Border
By streamlining workflows with Antenna Software's AMPower Service, Pitney Bowes Canada found more time for customer calls.
CRM Featured Articles
Cloud-y Announcements Surround Salesforce.com
Dreamforce '08: Salesforce.com's partners capitalize on conference momentum with a number of new announcements and product releases.
Jigsaw and SkyData Piece Together Mobile Contact Data
Dreamforce '08: The software-as-a-service companies partner up to deliver a contact database to the traveling business user.
Transactional Emails Add to the Action
An often-overlooked technique can add significant value to your marketing spend.
Wikis Grow, Podcasts and Social Bookmarking Slow
Forrester Research reveals an Enterprise Web 2.0 growth chart.
Magazine Features
The Matures Endure
They're sticking around longer—that means their spending money has to last as long as they do.
The Tipping Point
Six Sigma: What Went Wrong?
A 60 percent failure rate suggests that process change requires behavior change.
CRM Starts with Channel Partners
Vendors can make huge strides by improving partner relationships.

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