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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

November 12, 2008

CRM Featured News
Becoming a Beloved Company
Nuance Conversations '08: A customer-experience consultant outlines what it takes to make yourself memorable for every customer.
All the News from NetSuite
Rounding up a slew of announcements from the on-demand CRM provider, including a half-price deal targeting Salesforce.com customers.
Small Business Marketing Software Gets a Makeover
Infusionsoft updates its marketing software with a user-intuitive, fuss-free interface.
Companies Crave Customer Feedback
New findings from DMG Consulting show the contact center survey-and-feedback space grew by 21.3 percent between '07 and '08 -- its best year to date.
Insight
Contact Centers Chatting to Success
No longer simply a forum for teens, chat is becoming an integral part of the cross-sell, upsell, and support strategies run by customer service.
REAL ROI
Boosting Productivity North of the Border
By streamlining workflows with Antenna Software's AMPower Service, Pitney Bowes Canada found more time for customer calls.
Viewpoints
Credit, Debit, or Something New?
Online retailers can increase loyalty with alternative payment options.



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