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November 12, 2008

CRM Featured Articles

Becoming a Beloved Company

Nuance Conversations '08: A customer-experience consultant outlines what it takes to make yourself memorable for every customer.

All the News from NetSuite

Rounding up a slew of announcements from the on-demand CRM provider, including a half-price deal targeting Salesforce.com customers.

Small Business Marketing Software Gets a Makeover

Infusionsoft updates its marketing software with a user-intuitive, fuss-free interface.

Companies Crave Customer Feedback

New findings from DMG Consulting show the contact center survey-and-feedback space grew by 21.3 percent between '07 and '08 -- its best year to date.

Viewpoints

Credit, Debit, or Something New?

Online retailers can increase loyalty with alternative payment options.

Insight

Contact Centers Chatting to Success

No longer simply a forum for teens, chat is becoming an integral part of the cross-sell, upsell, and support strategies run by customer service.

Case Studies

Boosting Productivity North of the Border

By streamlining workflows with Antenna Software's AMPower Service, Pitney Bowes Canada found more time for customer calls.