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November 05, 2008

Gather the Tools for Customer Engagement
Social media is changing the face of CRM. Are you prepared?
CRM Featured Articles
Enghouse to Acquire Envox Worldwide for $14 Million
Parent company of contact center solutions provider Syntellect snaps up another peer.
Interaction Recording Market Forges Ahead
New research indicates global sales continue to climb, and will surpass the billion-dollar mark by 2010.
B2B Marketers Still Hesitant to Get Social
Forrester report shows that B2B marketing, unlike its B2C counterpart, may be lax in diving into Web 2.0 business efforts.
Companies Catch the Customer Experience Wave
New research from Forrester unveils the top vendors for companies yearning to achieve experience-based differentiation.
Working with the Years
In a multigenerational workforce, knowledge transfer becomes an ever-more-complicated challenge.
Intelligent Mail Delivers True Customer Satisfaction
Optimization will improve customer relations and increase revenue.

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