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October 08, 2008

CRM Featured News
Forrester Research Finds Disservice in Self-Service
Customers still want to speak to live agents, but companies aren't making it easy for either side, according to a new report.
The Innovation Clock is Ticking
Oracle OpenWorld '08: Intel's CEO addresses the fast-paced world of computing, an extended commitment with Oracle, and Green IT.
Consistency is Key in Web Self-Service
destinationCRM Exclusive: New survey data finds customer adoption is growing, but companies need to create a strategy to attract -- and keep -- loyal channel users.
10 Lessons NBC Learned from Beijing
Advertising Week NY '08: While television attracted the most viewers during the Olympics, the CEO of NBC Universal gives online media medals of its own.
Convergys Converges on Communications Service Providers
The relationship management vendor unveiled Customer Service Manager 5.0 to help streamline processes in a telecommunications market growing in complexity.
Insight
SAP Retains Market-Share Lead in CRM
Gartner report shows the Wonder of Walldorf still on top—but a lawsuit and other troubles loom.
REAL ROI
The Sweet Smell of High-Quality Service
Bath & Body Works delivers a superior customer experience thanks to Astute Solutions.
Viewpoints
Speak With Your Customers
Sometimes you need more than CRM automation.



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