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October 06, 2008

CRM Featured Articles
IBM Launches a SaaS Center of Excellence
destinationCRM Exclusive: The consultancy gathers its resources and expertise in software-as-a-service CRM -- and stresses that SaaS may not be right for everyone.
Social Media Is Sloppy
Gartner Web Portals, Content & Collaboration Summit '08: An active and collaborative community involves taking liberties and setting limitations.
Oracle Buzzes for the Gold
Oracle OpenWorld '08: The vendor kicks off its annual conference with a Monday keynote filled with a laundry list of announcements, strategies, and roadmaps.
Marketbright Offers to Automate Your Event Planning
A new Event Manager module aims to take the 'manual' out of manual labor.
Customer Centricity
Self-Service Is Just Less-Than-Full Service
The real thing requires tailored, customized, and personalized solutions.
Sprinting Toward Disaster?
The mobile-service provider runs into problems and looks to customer experience as a solution.
Magazine Features
There's No Place Like Home
As technology drives flexibility, the living room is becoming the new contact center. Will customer service ever be the same?
Database Marketing Solutions: Install or Outsource?
Points to consider in making the right decision.

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