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September 03, 2008

CRM Featured Articles

The Great CRM Debate: Mobility, Web 2.0, and Consumers of the Future

destinationCRM 2008: Closing keynote speakers tackle issues and the changing face of the CRM industry.

Getting On Track with Marketers

destinationCRM 2008: A snapshot of the conference's marketing track in the last two days.

The Woes of Enterprise Miscommunication

destinationCRM 2008: Whether it's Web 1.0 or 2.0, sales and marketing still need to communicate.

The Unseen Force Behind Customer Experience

destinationCRM 2008: The missing link in providing quality service is an effective contact center manager.

Magazine Features

The 2008 CRM Market Awards: Table of Contents and Introduction

CRM magazine announces the winners of its 2008 CRM Market Awards.

Viewpoints

From Web 2.0 to Market 2.0

Using the new tools -- and the wisdom in the collaborative consciousness of markets -- to understand your customer.

Front Office

New Markets and Leaders Emerge

SaaS revenue will likely remain the driving force behind the CRM industry's growth, but emerging niche markets will also play a role.