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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

August 06, 2008

CRM Featured News
SoundBite Communications Sinks its Teeth into Collections Pain
The multichannel communications provider's offering has the potential to accelerate adoption of hosted solutions in this space, according to an analyst.
Service Providers Can't Define the Customer Experience
In a growing trend across all verticals, the latest Yankee Group study finds 50 percent of service providers cannot explain what the customer experience should be.
NetSuite Adds to CRM+
Marketing automation and knowledge management headline the company's latest list of enhancements, as well as those coming from its partners.
A New Equation for Contact Centers
Research from Aberdeen Group indicates customer satisfaction can only take place if agents meet an unmet consumer need in addition to resolving issues.
Insight
Maximum Security
You're nothing without your data -- so what are you doing to protect it?
REAL ROI
Money Lying Around?
Targeted sales calls connect better with clients who invest more.
Viewpoints
Assess Yourself Online
The key to maximizing e-learning.



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