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July 23, 2008

Case Studies
A Small Biz Blossoms
Orchid Book Distributers, an Irish seller of textbooks and training manuals, sprouts email newsletters from VerticalResponse.
CRM Featured Articles
Aspect Software Acquires BlueNote Networks
The deal furthers Aspect's strategy regarding unified communications for the contact center, according to a company executive.
Talisma Mashes Up the Enterprise
The customer interaction management vendor -- now an nGenera company -- partners with Denodo to offer data mashups.
CRM Market Continues to Soar for a Fourth Straight Year
Gartner sees 23 percent growth in 2007, and also finds social networking becoming a disruptive force in the CRM industry.
Market Focus: Healthcare -- A Prescription for Satisfaction
As healthcare becomes more technologically advanced, are patients better served?
Women on the Web
Influencing an influential audience.

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