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July 09, 2008

Case Studies
Another Bright Idea out of Edison
From the famous inventor's hometown, CheckPoint HR gets insight and cuts costs with Microsoft Dynamics GP.
CRM Featured Articles
Business Lessons Drive New Enhancements for LiveOps
The vendor's latest on-demand contact center platform underscores the importance of monitoring calls in real time.
Web 2.0 Technologies Remain Top-of-Mind for Most Companies
A recent study from the SSPA finds "higher-than-expected" gains in customer community and wiki adoption.
Pilgrim Software Synchronizes Complaint Logging
The newest offering from the provider of enterprise compliance and quality management solutions takes the human factor out of unifying data.
Targeting Performance Beyond Sales
Callidus Software announces an addition to its performance management offering: a corporate alignment product -- one that's on-demand, to boot.
CRM’s a Social Animal
On The Scene: Web 2.0 -- As enterprise social computing takes off -- and employees clamor for more -- CRM providers scramble to connect, as well.
False Starts in Master Data Management
How to avoid them.

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