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June 23, 2008

CRM Featured Articles

Partners and Customers and Relationships, Oh My!

BlueRoads and Microsoft team up to offer joint partner management and CRM.

Infor’s New Marketing Solution

The company's MRM solution integrates marketing and delivers results.

9 Deadly Sins in Marketing

DMDays '08: A database is more than just a list of names—it's where marketers go wrong and how to get back on course.

Big Red Gets Social

Enterprise megavendor Oracle offers a taste of its social networking-inspired on-demand applications at the Enterprise 2.0 conference.

Magazine Features

Believe the Hype about Hosted Contact Centers

After years of build-up, how much longer should we wait for the market to mature?

Viewpoints

The Target Controls the Arsenal

Persona-shifting takes care of the "Ready, Fire, Aim" mistake.

Case Studies

Linksys Gets Shaken, a Community Is Stirred

How Lithium Technologies' online community-based CRM solution saved Christmas.