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June 23, 2008

Case Studies
Linksys Gets Shaken, a Community Is Stirred
How Lithium Technologies' online community-based CRM solution saved Christmas.
CRM Featured Articles
Partners and Customers and Relationships, Oh My!
BlueRoads and Microsoft team up to offer joint partner management and CRM.
Infor’s New Marketing Solution
The company's MRM solution integrates marketing and delivers results.
9 Deadly Sins in Marketing
DMDays '08: A database is more than just a list of names—it's where marketers go wrong and how to get back on course.
Big Red Gets Social
Enterprise megavendor Oracle offers a taste of its social networking-inspired on-demand applications at the Enterprise 2.0 conference.
Magazine Features
Believe the Hype about Hosted Contact Centers
After years of build-up, how much longer should we wait for the market to mature?
The Target Controls the Arsenal
Persona-shifting takes care of the "Ready, Fire, Aim" mistake.

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