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CRM Magazine's SaaS Dashboard electronic newsletter – Also written by CRM's award winning editorial staff, our SaaS Dashboard offers readers a comprehensive overview of all significant news, announcements, and trends in the software-as-a-service segment of customer relationship management solutions. SaaS solutions' adoption rates are predicted to skyrocket over the next few years as companies look to offload their commitments to on-premise software. Which solutions are best? And which vendors will survive in the long run? Read CRM’s Saas Dashboard eNewsletter and get past the hype.

January 13, 2011

CRM Featured News
Customer Centricity
New Tools and Old Mistakes
Contact centers risk wasting powerful technology on the automation of imperfect processes
Insight
Sifting Through the Rubble
Oracle's massive annual gathering garners a lot of press—both good and bad
REAL ROI
Locking Up Data To Unlock Leads
Astadia and Salesforce CRM help a data-hosting firm increase annual revenue by 200 percent to 300 percent
Viewpoints
The Ends Are the Means
A maturity model for the Sales 2.0 era.



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