CRM Magazine: January 2002
Magazine Features
Four industry experts weigh in with their predictions about what the future holds for CRM.
Customer satisfaction data on CRM software is in, and no one is smiling.
Breaking down boundaries between internal departments and outside partners proves vital to CRM success.
Through economic woes and political upheaval, CRM continues its march around the globe.
Front Office
Reality Check
Only companies with good intentions toward customers can successfully practice CRM.
TeaLeaf Technology gives e-businesses a way to analyze online transactions, identify problems and quickly correct them.
By combining multiple touch points, Teloquent gives customers a one-stop service option.

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