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What is CRM?
How to Advertise
To Host or Not to Host
Who says the ASP model is dead? With CRM implementations becoming more comprehensive and the economy more dubious, some companies are turning to CRM-specific hosting providers as an alternative to the costly and time-consuming task of managing and maintaining CRM data in-house.
Change is Good. Really.
No matter how much money a company spends implementing a CRM system that brims with promise, it will never realize those benefits unless the users have bought into the systems and the changes it will bring about. Considering most people loath change, getting that buy-in is no easy task.
Common Cold Remedy: Business Intelligence
FIS turns to Silvon to keep up with the season's soup demand.
You Want it When?
No customer wants to be offered something that cannot be delivered for the advertised price or lead time. That makes supply chain management (SCM) an attractive proposition for an enterprise looking to improve its production and back-end efficiencies. Simply put, money saved by improving customer services and by better coordinating the flow of piece parts and finished product is money earned.
Someone Forgot to Ask the Customers
Industry experts and analysts are trying to predict the future of CRM without customer input.
More for Less
Online CRM can be a cost-effective solution
When People Equal Profits
A solid staffing plan will improve a company's profitability.
Completing the Customer Picture
Gathering the right information is crucial to the success of a CRM initiative.
Analytics Take Center Stage at eCRM
Compaq's Cappellas points to utility concept model as hot spot.
Autonomic Computing and the Internet
15 Minutes with IBM's Irving Wladawsky-Berger
Business Model Shake-Up
Dendrite's new president and COO is part tsunami and part gamesman.
IT Spending to Inch Back Up
CIOs will cautiously open their wallets in 2002.
PwC Consulting Looks to ACCEL Global CRM Implementations
New initiative designed to set strategy and expectations.
Size Doesn't Matter
DCI show serves up a content-rich CRM agenda.
Unified 'Under the Hood'
ACCPAC taps VAR partners to deliver eCRM solutions.
Walking Tall and Carrying a Big Stick
Chordiant's new CEO brings in top talent to grow its U.S. sales.
Is the notebook computer becoming obsolete in favor of trendier devices like PDAs and smartphones?
In which specific, tangible areas should we expect to be able to measure ROI?
Movers & Shakers
A twist of fate brings data just a click away.
Managing customer relationships keep Genex profitable as competitors fold.
To Sleep, Perchance to Dream
Closing the gap between customer expectations and business reality will give everyone a good night's rest.
Salesforce.com Addresses Claims of Cheating at Dreamforce's $1 Million Hackathon
Five Actions to Sustain Customer Service Improvement Initiatives
Overcome Multichannel Customer Service Challenges
Cirrus Insight Launches Mobile App to Bring Salesforce.com into Inbox
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Streaming Media Producer
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“Engagements”, the Key to Understanding the Customer Journey: What to Measure and Why
Learn how to use the event, transaction and interaction data you already have in your call center systems to gain new insights into the lifetime journey of your customers
5 Charts Every Sales Leader Should Be Looking At – Get the guide!
Social Support with Online Communities
92% of consumers trust each other—14% trust brands. An owned content hub is a must-have for serious social strategy—it’s starts with an online community. Download the whitepaper from Lithium
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