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What is CRM?
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To Host or Not to Host
Who says the ASP model is dead? With CRM implementations becoming more comprehensive and the economy more dubious, some companies are turning to CRM-specific hosting providers as an alternative to the costly and time-consuming task of managing and maintaining CRM data in-house.
Change is Good. Really.
No matter how much money a company spends implementing a CRM system that brims with promise, it will never realize those benefits unless the users have bought into the systems and the changes it will bring about. Considering most people loath change, getting that buy-in is no easy task.
Common Cold Remedy: Business Intelligence
FIS turns to Silvon to keep up with the season's soup demand.
You Want it When?
No customer wants to be offered something that cannot be delivered for the advertised price or lead time. That makes supply chain management (SCM) an attractive proposition for an enterprise looking to improve its production and back-end efficiencies. Simply put, money saved by improving customer services and by better coordinating the flow of piece parts and finished product is money earned.
Someone Forgot to Ask the Customers
Industry experts and analysts are trying to predict the future of CRM without customer input.
More for Less
Online CRM can be a cost-effective solution
When People Equal Profits
A solid staffing plan will improve a company's profitability.
Completing the Customer Picture
Gathering the right information is crucial to the success of a CRM initiative.
Analytics Take Center Stage at eCRM
Compaq's Cappellas points to utility concept model as hot spot.
Autonomic Computing and the Internet
15 Minutes with IBM's Irving Wladawsky-Berger
Business Model Shake-Up
Dendrite's new president and COO is part tsunami and part gamesman.
IT Spending to Inch Back Up
CIOs will cautiously open their wallets in 2002.
PwC Consulting Looks to ACCEL Global CRM Implementations
New initiative designed to set strategy and expectations.
Size Doesn't Matter
DCI show serves up a content-rich CRM agenda.
Unified 'Under the Hood'
ACCPAC taps VAR partners to deliver eCRM solutions.
Walking Tall and Carrying a Big Stick
Chordiant's new CEO brings in top talent to grow its U.S. sales.
Is the notebook computer becoming obsolete in favor of trendier devices like PDAs and smartphones?
In which specific, tangible areas should we expect to be able to measure ROI?
Movers & Shakers
A twist of fate brings data just a click away.
Managing customer relationships keep Genex profitable as competitors fold.
To Sleep, Perchance to Dream
Closing the gap between customer expectations and business reality will give everyone a good night's rest.
Analytics Give Companies Important Competitive Advantages
Drive High-Velocity Selling Through Salesforce
Repsly Enhances Mobile CRM and Data Collection App
Yieldify Launches Predict and Convert
Other Sites from
Database Trends and Applications
Faulkner Information Services
Smart Customer Service
Streaming Media Producer
Delivering Certainty Through In-Depth Analysis of Enterprise Technology, IT, Marketing & Media Trends
Coming August 30th: "Extreme Call Deflection: Utilizing your Digital Arsenal"
While the phone still remains the most popular safety net for customer service, it's not the consumer's first choice. Today, 64% of consumers begin their journeys online, and over 70% will seek live agent assistance if they can't get what they need done on the website. Register for this free webinar and you will learn how to deal with extreme call deflection.
Coming September 7th: "Outperform Through Analytics: Understand Your Business, Optimize Your Resources, Satisfy Your Customers"
Join this webinar and learn how Qlik helped HDFC see the whole story within its data, increase end-to-end understanding of its business, and better leverage resources, resulting in cost savings, reduced customer response times and improved satisfaction, and increased growth, making HDFC Life one of the top private life insurance providers in India.
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