CRM Magazine: June 2001
Magazine Features
While there are benefits to the many partnerships forming in the CRM arena, the transitory nature of these unions can leave your company with unsupported technology.
Partner Relationship Management is not just about vendors feeding information to channel partners over an extranet. Increasingly, the goal is to bring strategic partners, channel partners and the inside sales force together in a collaborative environment to serve the customer better.
Midsize enterprises remain a coveted market for CRM solutions vendors.
The consumer packaged goods industry turns to CRM to attract and retain customers.
Branding and CRM go hand in hand, say experts. Successfully executing both in the Internet age requires a careful strategy that incorporates the latest technologies and a thorough understanding of your relationship with the customer.
Out-of-town clients are as close as the Internet with WebEx Meeting Center.

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