CRM Magazine: September 2001
Magazine Features
Power to the People
Will the use of CRM technology in the public sector help government reconnect with the people?
Can You Get That Phone for Me?
By outsourcing your contact center to a partner, you can lower expenses, not to mention your blood pressure. But that's only if you find the right partner. Here's how.
CRM and Financial Services: Like Money in the Bank
Customer-centric online banking is coming soon to a PC, laptop and wireless device near you.
Steering the Sale
Guided selling applications can automate the process of steering a customer to the product that's right for both them and for the manufacturer. But they don't come cheap and require serious institutional self-enlightenment.
Web Exclusive: e-Tailer Tips
Four Ways to Maintain Focus in Troubled Times
E-government Is Here to Stay
Reconnecting people and government through CRM
 
Reality Check
The Ding-Dong Bell Curve
Product life cycles morph into "promotion" life cycles in CRM-land.
 
REAL ROI
Charge It
e-commerce solutions from cardservice International mean any business can accept credit cards.
e-Questions? No Problem.
e-Faq, from Interactive Intelligence, makes it easy to answer online queries.
Sales Odyssey
Simulated people offer customer service online, fostering self-service and enhancing the customer experience.
 
CSO Insights
The CRM Challenge: Increasing Sales Effectiveness
Many firms recognize they still have a long way to go to fully empower their sales forces.
 
The Edge
ACCPAC Shifts Focus to Midmarket CRM
Get Your Priorities Straight
Failure to prioritize business functions is the leading cause of CRM failure.
October
Peregrine Swoops up Remedy
Rivals Pair to Open Business Portals
SAP/Yahoo! and AOL Time Warner/PurchasePro try to get traction in both the business and consumer worlds.
UK e-Commerce Integrators Need to Prepare for m-Commerce
Watts Watch
Infotility helps California companies conserve energy.
Web Extra: Four Arguments Against Outsourcing--and Why They're Wrong
Several of the common concerns about outsourcing providers are unfounded.
 
Hot Prospects
BACK OFFICE HELP
The latest products and services.
 
MarketWatch
Blueflame Gets Tree Care Company Rooted in Mobile Sales
Mergers & Acquisitions
 
Movers & Shakers
Alan Goldsworthy
The CEO of Applix strikes gold with CRM analytics.
Aleksander Szlam
A passion for people and technology makes the CEO of eshare want "to work forever, until the very last second."
 
Touching Base
Voting for CRM
 
In Closing
The Long Road Ahead
Government is ready for CRM. But is CRM ready for government?
 

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