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Power to the People
Will the use of CRM technology in the public sector help government reconnect with the people?
Louise Bullis Yarmoff
Can You Get That Phone for Me?
By outsourcing your contact center to a partner, you can lower expenses, not to mention your blood pressure. But that's only if you find the right partner. Here's how.
CRM and Financial Services: Like Money in the Bank
Customer-centric online banking is coming soon to a PC, laptop and wireless device near you.
Steering the Sale
Guided selling applications can automate the process of steering a customer to the product that's right for both them and for the manufacturer. But they don't come cheap and require serious institutional self-enlightenment.
Web Exclusive: e-Tailer Tips
Four Ways to Maintain Focus in Troubled Times
E-government Is Here to Stay
Reconnecting people and government through CRM
The Ding-Dong Bell Curve
Product life cycles morph into "promotion" life cycles in CRM-land.
e-commerce solutions from cardservice International mean any business can accept credit cards.
e-Questions? No Problem.
e-Faq, from Interactive Intelligence, makes it easy to answer online queries.
Simulated people offer customer service online, fostering self-service and enhancing the customer experience.
The CRM Challenge: Increasing Sales Effectiveness
Many firms recognize they still have a long way to go to fully empower their sales forces.
ACCPAC Shifts Focus to Midmarket CRM
Get Your Priorities Straight
Failure to prioritize business functions is the leading cause of CRM failure.
Peregrine Swoops up Remedy
Rivals Pair to Open Business Portals
SAP/Yahoo! and AOL Time Warner/PurchasePro try to get traction in both the business and consumer worlds.
UK e-Commerce Integrators Need to Prepare for m-Commerce
Infotility helps California companies conserve energy.
Web Extra: Four Arguments Against Outsourcing--and Why They're Wrong
Several of the common concerns about outsourcing providers are unfounded.
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Blueflame Gets Tree Care Company Rooted in Mobile Sales
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Movers & Shakers
The CEO of Applix strikes gold with CRM analytics.
A passion for people and technology makes the CEO of eshare want "to work forever, until the very last second."
Voting for CRM
The Long Road Ahead
Government is ready for CRM. But is CRM ready for government?
Choose a Winning Combination of Customer Experience Metrics
Customer Service Is the Only Metric That Matters
Lattice Engines Adds Functionality to salesPRISM
Using Data for a Personalized Customer Experience
SAP Furthers Push into Cloud-Based, Predictive Solutions
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