CRM Magazine: September 2001
Magazine Features
Will the use of CRM technology in the public sector help government reconnect with the people?
By outsourcing your contact center to a partner, you can lower expenses, not to mention your blood pressure. But that's only if you find the right partner. Here's how.
Customer-centric online banking is coming soon to a PC, laptop and wireless device near you.
Guided selling applications can automate the process of steering a customer to the product that's right for both them and for the manufacturer. But they don't come cheap and require serious institutional self-enlightenment.
Four Ways to Maintain Focus in Troubled Times
Reconnecting people and government through CRM
Reality Check
Product life cycles morph into "promotion" life cycles in CRM-land.
e-commerce solutions from cardservice International mean any business can accept credit cards.
e-Faq, from Interactive Intelligence, makes it easy to answer online queries.
Simulated people offer customer service online, fostering self-service and enhancing the customer experience.

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