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Bringing Online Help to the B2B World
The potential for online self-help is largely unrealized in the B2B arena, but with spiraling support costs, that's likely to change.
Graduating With Honors
E-learning provides the users of your expensive new CRM tools the training they need to succeed.
Special Section: Personalization vs. Privacy
Privacy issues won't disappear, but your company can benefit by treating them as a marketing opportunity.
The Givin' is Easy
Donations rise dramatically as the United Way of Greater Toronto takes its fund-raising efforts online.
Washington Confidential: Online Privacy and the Law
Web Extra: Privacy legislation may either derail e-commerce or help get it on track and full of steam.
CRM stands poised to take B2B e-marketplace transactions to new levels of collaboration and efficiency. But will marketplaces embrace a new way of doing business?
Get Your ACT Together
Fully synchronized contact manager puts your papers in order.
Despite the risk, the cost, and the time required to implement CRM, companies continue to take the plunge. What motivates them, and what do they hope to get out of it? A new survey provides some insight.
Building an Effective CIC
Customer interaction centers should not be complaint hot lines, but strategic customer care tools.
IM and E-mail--The New Trojan Horses
Fully secure communication on the Internet is the exception, not the rule.
Moving to the Latin Beat
In Latin America, as elsewhere, consumers are getting more demanding. To satisfy them, companies are investing in CRM.
Louise Bullis Yarmoff
Coming events in CRM
With its release of PeopleSoft 8 CRM, the Lazarus of Silicon Valley reenters the major leagues.
Safe and Sound
Web Extra: Security threats to online operations come from many directions. Can you recognize where your company's vulnerabilities lie?
In for a Toon-up
The latest CRM products and services
United Kingdom Hosts Lively Tradeshows
The real action for CRM shows lies across the Atlantic.
YOUrelate Gets Trucking Company up to Speed With its Customers
Movers & Shakers
In the red-hot-training solutions market, the CEO of Witness Systems sets his sights high.
The CEO of interaction software leader Edify puts customers first.
CRM tips for companies that love their customers but have trouble showing it.
Customer Service Is the Only Metric That Matters
Lattice Engines Adds Functionality to salesPRISM
Using Data for a Personalized Customer Experience
SAP Furthers Push into Cloud-Based, Predictive Solutions
Improving Marketing and Sales Alignment
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