CRM Magazine: August 2001
Magazine Features
The potential for online self-help is largely unrealized in the B2B arena, but with spiraling support costs, that's likely to change.
E-learning provides the users of your expensive new CRM tools the training they need to succeed.
Privacy issues won't disappear, but your company can benefit by treating them as a marketing opportunity.
Donations rise dramatically as the United Way of Greater Toronto takes its fund-raising efforts online.
Web Extra: Privacy legislation may either derail e-commerce or help get it on track and full of steam.
CRM stands poised to take B2B e-marketplace transactions to new levels of collaboration and efficiency. But will marketplaces embrace a new way of doing business?
Fully synchronized contact manager puts your papers in order.

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