CRM Magazine: July 2001
Magazine Features
Your company can reap growing profits hiring CRM-savvy salespeople--ones who know how to cultivate customer relationships.
After e-mail inquiries overwhelmed software vendor Viewpoint, the company employed the latest in self-help contact center technology. Now customers' questions are answered, and stress levels at Viewpoint are low.
Many companies, themselves on the cutting edge, are looking for the newest, most productive ways to improve their relationships with customers. They are finding them in solutions that automate relationships via the Web.
Save time and money on travel and heighten service levels by meeting online with colleagues, customers and prospects.
Reality Check
Tell me... who blew it this time?
Xelus' product suite helps organizations optimize their service operations.
Ingenium tracks employee training wherever it may be--the computer or the classroom.

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