CRM Magazine: July 2001
Magazine Features
Green Thumbs
Your company can reap growing profits hiring CRM-savvy salespeople--ones who know how to cultivate customer relationships.
Help Yourself
After e-mail inquiries overwhelmed software vendor Viewpoint, the company employed the latest in self-help contact center technology. Now customers' questions are answered, and stress levels at Viewpoint are low.
High-tech Companies Practice What They Preach
Many companies, themselves on the cutting edge, are looking for the newest, most productive ways to improve their relationships with customers. They are finding them in solutions that automate relationships via the Web.
Meet Me in Cyberspace
Save time and money on travel and heighten service levels by meeting online with colleagues, customers and prospects.
 
Reality Check
Mirror, Mirror on the Wall
Tell me... who blew it this time?
 
REAL ROI
Keep the Customer Satisfied
Xelus' product suite helps organizations optimize their service operations.
Training from A to Z
Ingenium tracks employee training wherever it may be--the computer or the classroom.
 
Customer Care
The Sound of Service
When it's done right, Voice-over Internet Protocol can revolutionize online customer service.
 
The Edge
July
Coming Events
Sage Figures CRM into its Equation
The Sage Group offers to acquire interact commerce.
Weathering the Storm
Will CRM vendors withstand the current economic climate?
 
Hot Prospects
An Infectious Marketing Strategy
Ernst & Young forms a partnership for cost-effective online marketing.
In the Director's Chair
The latest products and services
 
MarketWatch
Kana and Broadbase Merge
Vegas Resort Group Hopes to Cash in with E.piphany Sofware
A bulletin board of CRM implementations
 
Movers & Shakers
Craig Conway
The CEO of PeopleSoft turns his eyes from the back to the front office--and re-launches an industry giant.
Don Deloach
The CEO of YOUcentric has a wife, seven kids and a great job. Not bad for a former IHOP busboy…
 
Touching Base
Hiring Freeze
 
In Closing
Goodnight, Sweet Pink Dot
The Internet-related death of a home delivery institution sends Hollywood alcoholics into spasms of grief.
 

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