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CRM Magazine: May 2001
Magazine Features
Weak stock prices and lower valuations may have some shareholders worried, but businesses continue to invest in their customer relationships.
With the latest in call center technology, Nailco, a beauty supply company, monitors its agents' performances and improves customer service.
Great customer service involves more than a sentiment. Here's how to build a staff that makes every contact with your company positively memorable.
Is lifetime customer value the key to long-term profitability, or a numerical mirage?
 
REAL ROI
The customer interaction system from Blue Martini lets you wine and dine your e-customers.
PeopleSupport gives e-businesses the tools to meet customer expectations.
 
CSO Insights
Fundamentals of picking the CRM solution that's right for you.
 
Customer Care
To acquire and keep customers, you must fully understand what customers want and why they want it.
 
The Edge
Dot com sues KPMG for Silknet recommendation.
Companies adopt competitive intelligence tools to sharpen leads and gain competitive advantages.
Coming Events
 
Hot Prospects
The latest products and services.
 
MarketWatch
A bulletin board of CRM implementations.
 
Movers & Shakers
The president of Nortel eBusiness Solutions gets the job done right.
From unicycles to the Internet, the head of Cisco's Customer Contact Business Unit pushes the entrepreneurial envelope.
 
Touching Base
 
In Closing
E-business is no longer a one-night stand, but a long-term relationship.
 

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