CRM Magazine: May 2001
Magazine Features
Taking Stock
Weak stock prices and lower valuations may have some shareholders worried, but businesses continue to invest in their customer relationships.
Do You Hear What I Hear?
With the latest in call center technology, Nailco, a beauty supply company, monitors its agents' performances and improves customer service.
Puttin' on the Ritz
Great customer service involves more than a sentiment. Here's how to build a staff that makes every contact with your company positively memorable.
Tying the Knot
Is lifetime customer value the key to long-term profitability, or a numerical mirage?
 
REAL ROI
Blue Martini Lunch
The customer interaction system from Blue Martini lets you wine and dine your e-customers.
Support the People
PeopleSupport gives e-businesses the tools to meet customer expectations.
 
CSO Insights
CRM Solutions--How Do I Evaluate This Stuff?
Fundamentals of picking the CRM solution that's right for you.
 
Customer Care
Building Customer Loyalty
To acquire and keep customers, you must fully understand what customers want and why they want it.
 
The Edge
CarsDirect.com CRM Solution Stalls Out
Dot com sues KPMG for Silknet recommendation.
Corporate Espionage, or Just Smart Business?
Companies adopt competitive intelligence tools to sharpen leads and gain competitive advantages.
FrontRange Sees Big Bucks in Small Business
May
Coming Events
 
Hot Prospects
The Matrix Knows
The latest products and services.
 
MarketWatch
Enhancing Customer Service at the IRS
A bulletin board of CRM implementations.
Microsoft Teams up with Onyx to Target Enterprise Vertical
 
Movers & Shakers
Bill Conner
The president of Nortel eBusiness Solutions gets the job done right.
Brett Shockley
From unicycles to the Internet, the head of Cisco's Customer Contact Business Unit pushes the entrepreneurial envelope.
 
Touching Base
Weathering Troubled Times
 
In Closing
Will You Still Love Me Tomorrow?
E-business is no longer a one-night stand, but a long-term relationship.
 

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