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CRM Magazine: May 2001
Magazine Features
Weak stock prices and lower valuations may have some shareholders worried, but businesses continue to invest in their customer relationships.
With the latest in call center technology, Nailco, a beauty supply company, monitors its agents' performances and improves customer service.
Great customer service involves more than a sentiment. Here's how to build a staff that makes every contact with your company positively memorable.
Is lifetime customer value the key to long-term profitability, or a numerical mirage?
 
REAL ROI
The customer interaction system from Blue Martini lets you wine and dine your e-customers.
PeopleSupport gives e-businesses the tools to meet customer expectations.
 

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