May 2001
Magazine Features
Taking Stock
Brett Anderson //
24 Apr 2001
Weak stock prices and lower valuations may have some shareholders worried, but businesses continue to invest in their customer relationships.
Do You Hear What I Hear?
David Lustig //
24 Apr 2001
With the latest in call center technology, Nailco, a beauty supply company, monitors its agents' performances and improves customer service.
Puttin' on the Ritz
Stacey L. Bell //
24 Apr 2001
Great customer service involves more than a sentiment. Here's how to build a staff that makes every contact with your company positively memorable.
Tying the Knot
Jason Compton //
24 Apr 2001
Is lifetime customer value the key to long-term profitability, or a numerical mirage?
REAL ROI
Blue Martini Lunch
Michelle Maitre //
25 Apr 2001
The customer interaction system from Blue Martini lets you wine and dine your e-customers.
Support the People
Michelle Maitre //
25 Apr 2001
PeopleSupport gives e-businesses the tools to meet customer expectations.