CRM Magazine: November 2000
Magazine Features
Around the World In...Seconds
International CRM systems girdle the globe, streamlining communication with customers.
A Little Help From My Friends
Internet commerce demands a high level of real-time customer service. Today's desk systems can, well, help.
All the Way to the Bank
West Virginia bank relies on CRM software to reinvent itself.
E-Mail Marketing Gives Ski Resort a Lift
An ASP solution builds business for a California resort by keeping snow-seekers up to date on where to find the white stuff.
Managing Call Volume
Predicting and accommodating fluctuations in those ringy-dingies continues to challenge call center managers.
MotherNature.com Grows its Business
Marketsoft's eOffers helps dot coms market smarter.
The Online Land Grab
Vertical industries ignore traditional rivalries and rush to establish online markets.
Share and Share Alike
Linux at Last
 
Reality Check
Brain Food
Five research reports that will help you make more intelligent CRM decisions.
Scorched Earth Selling
You ought to expect the same kind of customer-centric selling from your software supplier that you hope to provide to your own market.
 
REAL ROI
Bring It, Don't Build It
Upshot.com brings the power of a custom sales management solution to any business.
Help Yourself
Web+center's suite of support applications makes it easy for organizations to help their customers and themselves.
Route Right
With a new e-commerce edition, Rockwell's transcend call routing application takes customer contact higher.
 
CSO Insights
Standing on All Fours
CRM is not a three-legged stool; it's a four-legged chair.
 
Customer Care
Hassle-free Returns: Customer Satisfaction or Missed Interaction Opportunity?
Rethinking your return policy can both reduce returns and create better customer relationships.
 
The Edge
E-Tailers See the Error of their Ways
Error and Trial
Can lawsuits by victims of botched software implementations hold vendors and consultants to a higher standard?
IBM Voice Server to Arrive Soon
Interact Adds Accounting Vertical
News In Brief
Software 911 is Flying High
One e-business company realized that if it's good enough for NASA…
The Wireless Web--At What Price?
No one doubts that mobile Web access is a valuable business tool. but given the current state of the technology, is it a wise business investment?
 
Hot Prospects
CHARTER CRM Solutions Suite
The latest products and services
Keep In Touch
Don't be shy--or lazy. Get out and meet your customers face-to-face. Technology can't replace a personal connection.
 
MarketWatch
MarketWatch
A bulletin board of CRM implementations
 
Touching Base
Time to Speak Up
Put your money where your mouth is--it's time we heard a more complete story.
 
In Closing
Worldly Wise?
Despite technologies that span the globe, the world's still a pretty wide place.
 

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