CRM Magazine: January 2001
Magazine Features
As technology evolves and customers' expectations rise, competitive companies invest in a smarter, more versatile--and more demanding--breed of call center agent.
Is the chief customer officer a meaningful addition to the widening CXO pantheon, or just a flavor-of-the-moment corporate deity?
In the sales arena, the Internet is stealing the show. So what's a direct sales force to do?
Adding interactive technologies to your call center will improve customer service, build loyalty and powerfully coordinate your customer service resources.
Are you comfortable turning over your customer information to strangers?
Reality Check
Is the potential high cost of using consultants worth it?
YOUcentric's "adapt-to-order" relationship management application puts you in the developer's seat.
The eService Suite helps organizations meet the challenges of customer service in the Internet age.
Frontstep CRM brings the power of the Internet to customer relationship management.

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