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A Very Good Year
During the year 2000, profits and potential soar as the CRM industry races to define itself and its future.
Architecting Speed to Market
Web-based product development applications increase speed to market and keep customers, marketers and product developers in sync.
You say customer, they say client. A California law firm finds relationship management doesn't begin and end with the sales force.
Jamba Juice Raises the Bar
With Incentive System's compensation solution, Jamba hires--and retains--the cream of the crop in a competitive labor market.
You may have to borrow a few pages from someone else's book to make sure you have the right skills for the new economy.
Planning Ahead for Data Disaster
In the age of e-business, anything that interrupts your data systems can spell disaster--from acts of nature to human interference to mechanical failure. So advance planning is more important than ever.
The Auto Industry Gears Up for CRM
Henry Ford offered his Model T in "any color you want, as long as it's black." Today, the automotive industry is under pressure to take a far different approach to customer satisfaction.
Playing the Name Game
SFA begat CRM, which begat eCRM, which begat XRM...gimme a break.
Who's Hot and Who's Not?
Experts reflect on the year that was and prognosticate about the one to come.
Ginger Kernachan Cooper
Unica's Affinium suite gives marketers the tools to have one-to-one interactions with customers.
KnowDev takes contact center agents out of the classroom and keeps them in the phone queue.
Nice Systems gives contact centers the tools to analyze and improve the customer experience.
CRM-How Much Will This Stuff Cost Me?
Before purchasing a CRM system, make sure to budget according to your actual needs.
The Customer Interaction Center Advantage
In a two-part series, this column explores channels, tools and processes that help companies provide the tailored customer service they need to stay competitive.
Boob Tube No More
Interactive TV market may top $17 billion in '05.
DynaHelp's Smart Web-Site Improvement Tool
Smart Web help
The readers speak up.
FTC Mulls E-Market Anti-Trust Concerns
The Federal Trade Commission recognizes growth of B2B online marketplaces.
Nortel Forms Partnership to Broaden its E-Business Suite
Analytics takes first seat.
Oracle in Court Over Wrongful Termination
Alleged intellectual property violations are, as they say, another story.
Partnerships & Alliances, CRM Update
In the know.
People & Promotions, Mergers & Acquisitions
Now you know.
The Purloined Laptop
Road warriors should learn to protect the soft, vulnerable underbelly of business: information.
Alan S. Kay
YellowBrick Paves the Road For Seamless Touch Points
Creating synchronicity for customer satisfaction.
Deep Niche Applications vs. the Broad Bundle
Why "niche" applications will continue to play a role in the marketing automation environment.
The latest products and services
A bulletin board of CRM implementations
Larry's Top 10
Check's in the Mail
Have banks never heard of CRM, or are they intentionally trying to alienate their customers?
New Uses for Marketing Automation
Is an Omnichannel Environment Truly Attainable?
Attentive Launches an AI Information Assistant
3 Key Rules of Customer Engagement
4 Ways Sales Contact Centers Should Be Using Data
Other Sites from
Database Trends and Applications
Faulkner Information Services
Smart Customer Service
Streaming Media Producer
Delivering Certainty Through In-Depth Analysis of Enterprise Technology, IT, Marketing & Media Trends
Genesys Named Leader in TWO Forrester WavesTM – Large AND Midsize Contact Centers >> Choose Your Report Now!
Video Demo: Intelligently Engage with Your Customers on Every Channel >> See the Genesys Customer Experience Platform in Action!
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