CRM Magazine: September 2000
Magazine Features
Cutting-edge sales management support tools help carve out greater sales success.
Will the latest crop of B2B farming-oriented Web sites change the way the agricultural industry does business, or will these initiatives die on the vine?
GoldMine Software helps develop sales at the sports photo agency.
Getting sales leads into the CRM system has long been the most ignored element in sales and marketing automation. That's changing as new and innovative solutions become available.
Reluctant senior executives may need some convincing before they'll take the leap to CRM.
Verticals Hold the Keys to Effective CRM
Reality Check
When e-customers want to talk, nRealTime's solutions let companies listen- -and talk back, in real time.
Digital Archaeology makes analytics quick.
CSO Insights
Calculating return on investment for your CRM project requires consideration of many factors.
Customer Care
CTI can give your company cutting-edge customer service capability.
The Edge
Cisco works with partners to create a communication system to handle customer interactions from all channels.
Upcoming events in the CRM space
Customer relationship management was one of the many issues highlighted at Supercomm 2000 in June in Atlanta.
Hands-free computer technology will help companies provide better customer service.
Powering options are key to popularity in portable tools.
CRM news from around the industry
New marketing automation tools capture and process product information to hasten development.
AMR Research examines the CRM market and predicts its future.
Hot Prospects
How to identify your ideal customer--and beat everyone else to the punch.
ViewSonic's PJ860 portable projector. Plus: the latest products and services.
A bulletin board of CRM implementations
Touching Base
CRM's annual Customer Interaction Awards celebrate the overlooked successes in the industry.
In Closing
Surfing's not just for boardmen and beach bunnies anymore.

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