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What is CRM?
How to Advertise
The Sales Manager's Toolkit
Cutting-edge sales management support tools help carve out greater sales success.
Betting the Farm
Will the latest crop of B2B farming-oriented Web sites change the way the agricultural industry does business, or will these initiatives die on the vine?
EMPICS Gets the Picture
GoldMine Software helps develop sales at the sports photo agency.
Leading the Way
Getting sales leads into the CRM system has long been the most ignored element in sales and marketing automation. That's changing as new and innovative solutions become available.
Selling CRM to Your CEO
Reluctant senior executives may need some convincing before they'll take the leap to CRM.
Stand and Deliver
Verticals Hold the Keys to Effective CRM
I am looking for an outsourcing partner. Should I consider an offshore option?
Two companies share their experiences in choosing ASPs.
Ginger Kernachan Cooper
Can We Talk?
When e-customers want to talk, nRealTime's solutions let companies listen- -and talk back, in real time.
Discover Your Customers
Digital Archaeology makes analytics quick.
How Do I Cost-Justify This Stuff?
Calculating return on investment for your CRM project requires consideration of many factors.
CTI's Role in CRM Solutions
CTI can give your company cutting-edge customer service capability.
Michael K. Wheeler
Cisco Connecting Channels
Cisco works with partners to create a communication system to handle customer interactions from all channels.
Upcoming events in the CRM space
CRM at Supercomm
Customer relationship management was one of the many issues highlighted at Supercomm 2000 in June in Atlanta.
Cyborgs at Your Service
Hands-free computer technology will help companies provide better customer service.
Mobile Tech: In Charge
Powering options are key to popularity in portable tools.
Alan S. Kay
News In Brief
CRM news from around the industry
Speeding to Market
New marketing automation tools capture and process product information to hasten development.
AMR Research examines the CRM market and predicts its future.
Meeting Customer Needs
How to identify your ideal customer--and beat everyone else to the punch.
ViewSonic's PJ860 portable projector. Plus: the latest products and services.
A bulletin board of CRM implementations
Celebrating Your Success
annual Customer Interaction Awards celebrate the overlooked successes in the industry.
Hanging 10 on the Internet
Surfing's not just for boardmen and beach bunnies anymore.
Salesforce.com Announces Salesforce Inbox Calendar
Analytics Give Companies Important Competitive Advantages
YourMembership Releases SocialLink
Drive High-Velocity Selling Through Salesforce
Other Sites from
Database Trends and Applications
Faulkner Information Services
Smart Customer Service
Streaming Media Producer
Delivering Certainty Through In-Depth Analysis of Enterprise Technology, IT, Marketing & Media Trends
Coming August 30th: "Extreme Call Deflection: Utilizing your Digital Arsenal"
While the phone still remains the most popular safety net for customer service, it's not the consumer's first choice. Today, 64% of consumers begin their journeys online, and over 70% will seek live agent assistance if they can't get what they need done on the website. Register for this free webinar and you will learn how to deal with extreme call deflection.
Coming September 7th: "Outperform Through Analytics: Understand Your Business, Optimize Your Resources, Satisfy Your Customers"
Join this webinar and learn how Qlik helped HDFC see the whole story within its data, increase end-to-end understanding of its business, and better leverage resources, resulting in cost savings, reduced customer response times and improved satisfaction, and increased growth, making HDFC Life one of the top private life insurance providers in India.
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