CRM Magazine: September 2000
Magazine Features
The Sales Manager's Toolkit
Cutting-edge sales management support tools help carve out greater sales success.
Betting the Farm
Will the latest crop of B2B farming-oriented Web sites change the way the agricultural industry does business, or will these initiatives die on the vine?
EMPICS Gets the Picture
GoldMine Software helps develop sales at the sports photo agency.
Leading the Way
Getting sales leads into the CRM system has long been the most ignored element in sales and marketing automation. That's changing as new and innovative solutions become available.
Selling CRM to Your CEO
Reluctant senior executives may need some convincing before they'll take the leap to CRM.
Stand and Deliver
Verticals Hold the Keys to Effective CRM
 
Reality Check
I am looking for an outsourcing partner. Should I consider an offshore option?
Two companies share their experiences in choosing ASPs.
 
REAL ROI
Can We Talk?
When e-customers want to talk, nRealTime's solutions let companies listen- -and talk back, in real time.
Discover Your Customers
Digital Archaeology makes analytics quick.
 
CSO Insights
How Do I Cost-Justify This Stuff?
Calculating return on investment for your CRM project requires consideration of many factors.
 
Customer Care
CTI's Role in CRM Solutions
CTI can give your company cutting-edge customer service capability.
 
The Edge
Cisco Connecting Channels
Cisco works with partners to create a communication system to handle customer interactions from all channels.
Coming Events
Upcoming events in the CRM space
CRM at Supercomm
Customer relationship management was one of the many issues highlighted at Supercomm 2000 in June in Atlanta.
Cyborgs at Your Service
Hands-free computer technology will help companies provide better customer service.
Mobile Tech: In Charge
Powering options are key to popularity in portable tools.
News In Brief
CRM news from around the industry
Speeding to Market
New marketing automation tools capture and process product information to hasten development.
Trend-Spotting
AMR Research examines the CRM market and predicts its future.
 
Hot Prospects
Meeting Customer Needs
How to identify your ideal customer--and beat everyone else to the punch.
Powerful Projections
ViewSonic's PJ860 portable projector. Plus: the latest products and services.
 
MarketWatch
MarketWatch
A bulletin board of CRM implementations
 
Touching Base
Celebrating Your Success
CRM's annual Customer Interaction Awards celebrate the overlooked successes in the industry.
 
In Closing
Hanging 10 on the Internet
Surfing's not just for boardmen and beach bunnies anymore.
 

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