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This year's presidential candidates use CRM on the Internet to drum up support.
The Selling of the President, Y2K-Style
Political campaigns are turning to CRM tools and techniques to find and reach their customers--the voting public.
ERP Vendors Embrace CRM
With CRM sitting in the market's sweet spot, ERP vendors struggle to be relevant.
Power to the People
Gas and electric utilities are turning to the Internet to retain customers in the face of deregulation and growing competition.
Separating software from process, CRM emerges as a customer-centric sea change for companies.
Safeguarding Your Cyber Secrets
Widespread attacks on the Internet present a plethora of business problems.
Turning Lemons to Lemonade
Get out of your comfort zone and learn to love customer complaints.
This company learned the hard way that when it comes to implementing CRM, it's easier to make promises than to keep them.
Ginger Kernachan Cooper
Full-spectrum Incentive Plan Management
One-Comp offers compensation solutions that range from plan design and software to implementation and maintenance.
Silent Partners creates customized selling tools that encourage an interactive dialog with prospects while demonstrating your product's value proposition.
Before investing in CRM technology, be sure your CRM processes are in place. You can't run before you learn how to walk.
Creating Golden Customers
Customers have varying kinds of interactions with your company's different business units. Make sure that every experience they have is consistent and makes them feel valued.
Julie M. Fitzpatrick
Kelly D. Conway
Get to know your customers better with CRM analytics software.
Upcoming events in the CRM industry
Microsoft's latest palm-top operating system raises the bar for enterprise mobile connectivity.
Alan S. Kay
Cell phones from Orange Communications ring out in Switzerland thanks to Pegasystems CRM solution.
Something for Nothing?
Freefire hopes to revolutionize the software development and distribution process by moving it to the Web
VIPCenter lets you and your customers get to information when both parties need it most.
The Varieties of Marketing Automation
Marketing automation doesn't just equal promotion automation; it's a whole lot more.
Understanding the Customer
Guide buyers through the decision process with Online Insight's products. Plus: reviews of more CRM products.
A bulletin board of CRM implementations
News In Brief
New CRM Group Formed in Atlanta. Plus: More CRM news from around the industry
Customers in the Driver's Seat
Surfing the High Seas
When the toss-up is free stuff versus privacy, a number of us would prefer to make off with the booty.
Choose a Winning Combination of Customer Experience Metrics
Hearsay Social Debuts Brand, Social Sales Tools
Adobe Continues to Rev Up Digital Marketing Assets
Using Data for a Personalized Customer Experience
Real-Time Marketing for a Real-Time World
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