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CRM Magazine:
August 1999
Magazine Features
MidMarket CRM: Leveling the Paying Field
Midsize companies are turning to sales automation to help them compete, and that's driving a boom in software designed for the mid tier.
by
Ginger Kernachan Cooper
Read All About It!
Looking for a summer escape...or competitive advantage? Our panel of CRM experts reviews the latest and greatest business technology books.
by
Douglas McWhirter
Reality Check
Managers Have Needs Too, Ya Know
Sales managers must know who is doing what, when and how. Now, technology can provide this information-and make it more meaningful.
by
Barry Trailer
REAL ROI
Bank to the Future
To compete against Bank of America, Bayshore National Bank trains its employees to sell-and gives them the CRM tools they need to close the deal.
by
Douglas McWhirter
CSO Insights
What's In A Name?
"CSO" is not a catchy acronym, it's a business imperative!
by
Jim Dickie
The Edge
Banking Bonanza?
Diebold and Naviant turn ATMs into sellers.
by
Douglas McWhirter
Competition? "None"
Siebel Systems CEO Tom Siebel sizes up the market, his new management team and the competition (or lack thereof).
by
Douglas McWhirter
First Things First
Want a successful implementation? Start by defining your sales process.
by
Glen Petersen
Siebel Hires New Managers
Stemming the Flood of Remote-Access Dollars
Effective remote access is critical to your SFA strategy, but how do you know you're getting your money's worth?
by
Susan Borden
Surviving Marriage
The Marketing Automation Explosion
The market is still fragmented, but it may be the fastest-growing segment of CRM in the near future.
by
Barton Goldenberg
Two If By CRM
Hot Prospects
The Latest Products and Services
MarketWatch
Apple's Newest Powerbook
Apple's newest pared-down PowerBook combines speed and formidable features with sleek good looks.
by
Michelle Delio
Have It Your Way
Compaq strives to offer the enterprise its choice of perfect business computer configurations.
by
Michelle Delio
I want to implement voice recognition in my call center, but we have customers with different accents and nationalities. Will speech recognition work for us?
by
Douglas McWhirter
Sales Vision JSales
Sales Vision's unique approach recognizes and confronts the realities of deploying effective, Internet-based CRM solutions in large organizations.
by
Rich Bohn
Something To Smile About
With WOLF Technology's PrintServer, toothpaste start-up Enamelon brushes away huge sales presentation copy costs.
Touching Base
Back to the Midmarket
by
Larry Tuck
In Closing
Money Talks
The language of technology isn't exactly poetry. In fact, it isn't even English.
by
Douglas McWhirter
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Customer Service Is the Only Metric That Matters
Lattice Engines Adds Functionality to salesPRISM
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SAP Furthers Push into Cloud-Based, Predictive Solutions
Improving Marketing and Sales Alignment
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