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MidMarket CRM: Leveling the Paying Field
Midsize companies are turning to sales automation to help them compete, and that's driving a boom in software designed for the mid tier.
Ginger Kernachan Cooper
Read All About It!
Looking for a summer escape...or competitive advantage? Our panel of CRM experts reviews the latest and greatest business technology books.
Managers Have Needs Too, Ya Know
Sales managers must know who is doing what, when and how. Now, technology can provide this information-and make it more meaningful.
Bank to the Future
To compete against Bank of America, Bayshore National Bank trains its employees to sell-and gives them the CRM tools they need to close the deal.
What's In A Name?
"CSO" is not a catchy acronym, it's a business imperative!
Diebold and Naviant turn ATMs into sellers.
Siebel Systems CEO Tom Siebel sizes up the market, his new management team and the competition (or lack thereof).
First Things First
Want a successful implementation? Start by defining your sales process.
Siebel Hires New Managers
Stemming the Flood of Remote-Access Dollars
Effective remote access is critical to your SFA strategy, but how do you know you're getting your money's worth?
The Marketing Automation Explosion
The market is still fragmented, but it may be the fastest-growing segment of CRM in the near future.
Two If By CRM
The Latest Products and Services
Apple's Newest Powerbook
Apple's newest pared-down PowerBook combines speed and formidable features with sleek good looks.
Have It Your Way
Compaq strives to offer the enterprise its choice of perfect business computer configurations.
I want to implement voice recognition in my call center, but we have customers with different accents and nationalities. Will speech recognition work for us?
Sales Vision JSales
Sales Vision's unique approach recognizes and confronts the realities of deploying effective, Internet-based CRM solutions in large organizations.
Something To Smile About
With WOLF Technology's PrintServer, toothpaste start-up Enamelon brushes away huge sales presentation copy costs.
Back to the Midmarket
The language of technology isn't exactly poetry. In fact, it isn't even English.
Predictive Analytics in Action
Prepare for the Age of the Customer
Salesforce.com "Doubles Down" on Marketing
Five Steps to Giving Marketers Data Ownership
Gigya Revs Up B2C Data Management
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Database Trends and Applications
Faulkner Information Services
Streaming Media Producer
ITIResearch.com - A collection of market research and reports for executive management and business & IT professionals
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