CRM Magazine: June 2000
Magazine Features
Call Center Dividends
The electronic banking trend offers many conveniences, but also presents customer satisfaction and retention challenges. As banks are getting more wired, the call center is becoming a crucial component for banking industry success.
Valuing Customers
To maintain customer loyalty in an impersonal age, banks are turning to CRM technology
Giving Online Customers More
a web-based health and wellness e-tailer recognizes that great customer service is part of the prescription for success.
Profits Soar When Airlines Listen
Airlines can focus on revenue-generating interactions by using speech-recognition technology to handle nonpurchase questions.
Remote Control: Reducing the Risk of Outsourcing
Outsourcing call center services can save you money and meet quickly expanding needs--but you need to be sure that outsourced processes are aligned with organizational priorities.
Syncing In
Evaluate and improve the effectiveness of your sales force training.
Technically Speaking
Lockheed Martin's help desk takes control of customer relationships.
The Presenter's Toolkit
New lighter, faster, technology makes it easier than ever to take your presentation show on the road.
 
Reality Check
Profiling a Chief Customer Officer
The emerging position of chief customer officer places a new focus on putting the customer first.
 
REAL ROI
Making It Personal
MediaOne sales reps and service agents use E.piphany solution to offer products and services to callers.
 
CSO Insights
Inside Job
The first sale you make with your CRM system should be an internal one.
 
Customer Care
Smart Connections
Leverage customer interactions by using technology most effectively.
 
The Edge
Baan: Begin the Beguine
Certified Solutions
Coming Events
Get Motivated!
ID Check
the attempt to define km can help you add value to your enterprise relationships.
In Search of Perfection
In a perfect market, buyers' needs would be matched with sellers' offerings instantly and at no expense.
Letter to the Editor
News in Brief
Talking about a Resolution
The ABCs of Hosting
First there were ASPs, now there are BSPs--moving through the alphabet with CRM.
Turning Crisis into Opportunity
In the age of e-tail, innovative thinking is helping some retailers profit from the new selling paradigm.
 
Hot Prospects
It's In the E-mail
if you do it right, an e-mail marketing campaign can generate web-site visits and sales.
Master Your Mail
 
MarketWatch
MarketWatch
 
Touching Base
Courting Wired Buyers
 
In Closing
The Mortal Web
A goddess contemplates the limits of her creation.
 

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