CRM Magazine: March 2000
Magazine Features
When Privacy Means Business
Ignoring data privacy issues puts your bottom line at risk.
A Winning Proposal-- Customer Interaction Awards
Blue Cross and Blue Shield of New Hampshire's InfoBuilder solution streamlines the proposal process.
 
Reality Check
Something About Mary
What does CEO Mary Coleman's departure mean for ERP-cum-CRM vendor Baan? Hint: It ain't good news.
 
REAL ROI
Add It Up
Hyperion's Essbase server helps organizations combine and analyze data.
Lend It, Don't Spend It
Online mortgage lender DiTech is cutting costs and boosting profits with marketing automation software.
Share and Share Alike
Clientele lets everybody in on important customer interactions.
 
CSO Insights
Meet the Next Generation
A new breed of CRM solutions is designed to meet the needs of specific vertical industries.
 
Customer Care
Who's Minding the Online Shop?
 
The Edge
Connecting it Right
Creating an interactive business environment first requires that a company examine its goals and link its various processes into one collaborative effort.
CRM Investing Guide
Join the Community
Several big CRM vendors and some little players, too are coming out with Web sites where salespeople can meet and access the services they need. What's it all about?
Linux and CRM: Contender or Pretender?
This Unix derivative is gaining wide popularity with Web developers. How will it impact your CRM system?
M&A in EMA
Measuring Quantity vs. Quality
It's not the confusion between feet and meters that has customer interaction centers in a tizzy, but when it comes to measuring quantity versus quality, it's been as much of a struggle. It doesn't have to be.
Picking Up Speed
Two leading carmakers roll out online procurement initiatives, boosting e-commerce.
Raising the Comfort Level
Johnson Controls improves customer satisfaction by centralizing information.
Sales Resource Portals: Opening Doors for Closing Sales
Put your resources to work by making them available at a keystroke.
 
Hot Prospects
Marketing Automation: Where To?
Marketing automation applications have finally gotten off the ground, but is the direction they're headed really where we want to go?
The Latest Products and Services
 
MarketWatch
MarketWatch March
A bulletin board of SFA implementations
 
Touching Base
Collision Course
 
In Closing
Can't Get No Satisfaction
My satisfaction level was adequate-until they started measuring it.
 

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