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CRM Magazine: September 2014
Magazine Features
Understanding the options could help your organization determine which solution is best.
TMS solutions track customers' digital journeys so companies can automate appropriate actions.
Bring together the voice of the customer and the voice of the employee to gain a more complete view of customer experiences.
 
Front Office
 
Reality Check
Sales teams are adopting lead management roles.
 
The Tipping Point
How four Web giants aim to know more about consumers than we can even imagine.
 
Scouting Report
Mapping out the ultimate next-generation product.
 
Pint of View
Let's put the brakes on a separate, but unequal, future for bandwidth providers.
 
Customer Experience
Uncovering the traits that set industry leaders apart.
 
Insight
Sales and customer service calls take 16 percent longer today.
Young hypertaskers prefer user-generated content to traditional media.
To compete in the services economy, organizations must satisfy four requirements.
Despite mixed reviews, the smartphone's connection to the largest e-commerce network will facilitate mobile transactions.
Decades-old neural networking technology is being used to improve voice interactions.
How to close the gap between two pillars of business success
 
REAL ROI
The pizza chain has social media customer care under control with Astute SRM.
Audience activation app helps the team better segment and target its Facebook followers.
Sales operations shift focus from number-crunching to pipeline analysis.
 

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