CRM Magazine: April 2014
Magazine Features
The real answers to those burning questions about email, social media, mobile devices, and big data.
Relevance, respect, credibility, and value are key to great experiences.
Today's solutions are lower in cost, offer predictive capabilities, and require less technical know-how to operate.
Front Office
The importance of customer engagement will surpass customer experience.
Reality Check
Gaining insight from your data means rethinking its definition.
The Tipping Point
Building customer relationships one insight, one interaction, and one experience at a time.
Between company-centric and customer-centric, there needs to be a middle ground.
Pint of View
There are limits to what "people like me" can tell you.
Customer Experience
Integrating social communities takes a true commitment.
Small Biz Buzz
Think about business as a collection of consumers.
Twenty-one percent of consumers write about products they've never used.
Estimated to generate more than $3 billion in 2014 alone, wearable technology units could skyrocket by 2020.
Companies can rebound by providing more multichannel customer service options.
The seven simple principles every company needs to know.
Chat, SMS, and virtual agent solutions have a strong future if deployed wisely.
The online auto insurance provider updates agent skills with Intraday Management technology.
ShowClix shortens sales cycles and improves forecasting with SalesClic.
Optimizely's A/B testing capabilities increase conversions by more than 600 percent.

Popular Articles

Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us