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Fierce battle centers on retail players and favors those who adapt best to new market dynamics
Companies seeking suppliers have plenty from which to choose, but the market is turbulent
Shopping trend empowers consumers and challenges business strategies
Groupon and others put group buying discounts on the menu
All's fair in love and war—and retail
The need to reduce travel spurs front-office solutions
Providing an extraordinary experience should never compromise the basics
Mix skilled workers, listening platform, and measurable objectives
It's not the medium but, rather, how you use it to engage customers that counts
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Gartner forecasts that social and mobile approaches will influence at least 80 percent of consumers' discretionary spending by 2015
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Mass-messaging systems help keep constituents informed
Acumen's customized CRM application manages partner organizations and provides extensive reports
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