INTERACTIVE VIRTUAL AGENTS for Better Customer Experiences

Sponsored By: nanorep

Interactive virtual agents have proven to be a low-cost option to help support customers online, deflect shopping cart abandonment, and keep site visitors from switching from online self-service channels to the telephone. These digital customer assistants can create engaging, personal experiences for customers and help employees find answers quickly as well. This Best Practices Guide will focus on how these humanlike representations can be deployed for the greatest impact.