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destinationCRM.com Best Practices Series
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Sponsored By: Interactive Intelligence, VoltDelta, KANA a Verint Company, inContact, LiveOps, eGain, New Voice Media and IntelliResponse

The key to delivering smart customer service is that it needs to be constantly re-evaluated, especially after seminal shifts in technology and larger trends (such as social media).

Download this month’s installment of CRM magazine’s Best Practices Series, and you’ll hear from eight leading solution providers offering insights on how to make sure your organization’s quest for delivering smart customer service is as productive and efficient as it can be.

Get recommendations from eight of the leading providers of customer service solutions in one single download:

  • AN EXCEPTIONAL CUSTOMER EXPERIENCE BEGINS WITH “SMART” It’s All About the ProcessSponsored by Interactive Intelligence
  • HOW TO FORMULATE A SMARTER CUSTOMER SERVICE STRATEGY FOR YOUR CONTACT CENTER Sponsored by VoltDelta
  • BUILD CUSTOMER LOYALTY THROUGH SMART CUSTOMER SERVICE Sponsored by KANA, a Verint® Company
  • FULLY INTEGRATING CONTACT CENTER INTELLIGENCE: THE KEY TO RAISING PERFORMANCE AND PROFITABILITY EVEN HIGHER Sponsored by inContact
  • DELIVER SMARTER CUSTOMER SERVICE WITH A SOCIALLY-INTEGRATED MULTI-CHANNEL CONTACT CENTER Sponsored by LiveOps
  • THE FIVE PARTS OF SMART CUSTOMER SERVICE Sponsored by eGain
  • BE WHERE YOUR CUSTOMERS ARE WITH SOCIAL CUSTOMER SERVICE Sponsored by NewVoiceMedia
  • 9 NEW CUSTOMER BEHAVIORS THAT JUST MIGHT SINK YOUR COMPANY Sponsored by IntelliResponse

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