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Sponsored By: KANA, Next IT, Intelliresponse, VoltDelta, Convergys, Voxeo, eGain and Parature

Download this FREE Guide to Customer Self-Service and you will learn from eight of the top solution providers in the field on what they consider to be crucial insights for any company deploying self-service solutions.

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ARE YOUR ONLINE CUSTOMERS STILL PICKING UP THE PHONE?
Sponsored by KANA

INTELLIGENT VIRTUAL ASSISTANTS: Best Practices in Personalized Web Self-Service
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VIRTUAL ASSISTANCE AND SELF SERVICE: Are Animated Digital Characters for Real?
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5 BEST PRACTICE TIPS FOR LEVERAGING AUTOMATED VOICE SELF SERVICE FOR IMPROVING CUSTOMER SERVICE
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THE SYMBIOSIS BETWEEN SELF-SERVICE CHANNELS AND AGENTS
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DELIVERING CUSTOMER SERVICE IN A MOBILE WORLD. IS YOUR BUSINESS READY?
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EGAIN BUSTS FIVE WEB SELF-SERVICE MYTHS
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CUSTOMER SELF SERVICE: Give Your Customers What They Need Without Them Having to Ask
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