Biographical Information
Rick Merson

Rick Merson is the global operations director for Atento, a customer management business process outsourcer with over 160,000 employees in 14 countries and $2.3 billion in annual revenue. Merson is a former Accenture partner and his background includes senior consulting, operations and outsourcing leadership roles at Verizon Wireless, AT&T Wireless, and American Express. Merson was recently a featured speaker at the ENGAGE and CONAREC industry conferences and has contributed articles to Call Center IQ, Tech Target, and ICMI.

Articles By Rick Merson
With common-sense selection, implementation, and management, business leaders can get the most out of their CRM technology investments.
Posted 28 Feb 2017
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